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Shipping Policy

FUTON UNIVERSE offers professional delivery and installation services at a low delivery fee which includes handling and installation of the merchandise at customers home. 

We Ship within the continental United States (In VT, NH, NY, MA, RI, CT, PA, NJ, MD, DE, DC, OH, IN, WV, VA, KY, TN, NC, SC, GA, FL we deliver the furniture with the help of our partners.) by FedEx, UPS.

Delivery within 2 to 5 days + Free Shipping (depending on shipping ZIP code)*

Delivery within 3 to 10 days (add $200)

 

Free Shipping on ALMOST EVERYTHING


*Shipping is only in the eastern part of the USA 
It does not apply to brands like
 Ace DecoreAtlantic FurnitureArason EnterprisesEast End ImportsESF Furniture
 Furniture of AmericaInnovation USAKube ImportKodiak Furniture,  Lifestyle Solutions
 Matrix Imports,    Modern ManhattanNyeKonceptOtis Bed,  Prepac Furniture,  
SIS Covers,  SuryaZuo Modern 
where we offer Free Shipping within the continental United States.

SHIPPING IS FREE within Manhattan, Brooklyn, Queens, Bronx and Staten Island. We do Next Day Delivery in NJ, NY, CT, PA by ourselves, if your home is situated within 20 miles from our store and your order is over $99. We also offer Free Furniture Assembly - we can deliver your product to your home, install it and take away all the boxes, if your order is over $2500. Futon Universe do not collect sales tax out of New York state.


MORE DETAILS ABOUT SHIPPING 

1) We offer Free Drop Off Service in 5 boroughs of NY (Manhattan, Brooklyn, Queens, Bronx and Staten Island) and parts of New Jersey, Long Island, Westchester, CT, PA * (depending on shipping ZIP code) * - if the total cost of the order is less than $69.99, the shipping will be $9.95 regardless of the state.



2) For the customers of all states, except for NYC and parts of NJ, CT, PA, a curbside delivery (Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway.
This service does not include set up or assembly of items or removal of packaging materials.
- Your item will be shipped to a local delivery terminal.
- The delivery terminal will call you when your item arrives to schedule a delivery appointment.
- Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window.
- Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
- Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.
- A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.
Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery) with Flat rate shipping $200 is offered.



3) We also offer Furniture Assembly Service if the shipping address is located within 20 miles of our Showroom. Terms and pricing of Furniture Assembly are agreed over the phone. View the map
Also, we ask customers to inform us in advance if there are any difficulties in delivering the furniture to Your apartment, for example narrow corridor, small elevator or the furniture needs to be carried for long distance: additional handling charges may be applied. Commonly we add charges only for the flights of stairs in multi-storey buildings with no elevator.



4) Would like to know how long it will take to receive the furniture?
The delivery may take from 2 up to 5 business days on availability.
For local deliveries in New York and New Jersey we use our own trucks that make the delivery faster and cheaper.
Delivery takes from 2 to 5 days from the date when the status of your order is "Processing"



5) Your order will be delivered via one of the following shipping companies: UPS Ground, UPS Freight, FedEx, USPS or other Common Carriers.



6) Shipping addresses in New York State are charged 8.875% tax, for all other states no sale tax.



7) If you are not completely satisfied with ordered item, you have 10 days to return it in new condition and original packaging. You, the customer, are responsible for the return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (shipping not included) less a 20% re-stocking fee. Your credit will be processed within 1 week.
It is important that you inspect the furniture for damages upon delivery; if an item is found defective, we will repair or replace it at no cost to you.

 

 

Shipping Policy

Free Shipping in USA
Free Delivery in NJ, NY, CT, PA*

Coupon Sale

5% off orders over $999
code: SAVE

(212) 481 1171

Mon-Fri:10am-7pm
Sat-San: 11am-6pm